This privacy policy sets out how Freight Easy Solutions Pvt. Ltd. uses and protects any information that you give Freight Easy Solutions Pvt. Ltd. when you use this website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and Freight Easy Solutions Pvt. Ltd. under the Information Technology Act, 2000 together with the Rules framed from time to time.
Your privacy matters to Freight Easy Solutions Pvt. Ltd. (the “Company”, “we”, “FSPL“, or “us”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website or the FSPL mobile applications (collectively, “FSPL Apps”) and is applicable, without limitation, to those including customers/service recipients and drivers.
The terms “you” and “your” refer to the user of the FSPL Apps. The term “Services” refers to any services offered by FSPL/You whether on the FSPL Apps or otherwise. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms of Service and the Driver Partner Terms and Conditions based on the user of FSPL.
FSPL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
By using the FSPL Apps and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the FSPL Apps.
FSPL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
Name and job title.
Contact information including email address.
Demographic information such as postcode, address, mobile number, login name, preferences and interests.
When you use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, invoices, etc.
Other information relevant to customer surveys and/or offers.
App install, uninstall and other installed apps information.
If you sign up as a Driver Partner:
We may collect location details, profile picture, copies of government identification documents (KYC), vehicle-related documents (insurance, pollution certificate, registration certificate, driving license, etc.), bank account details, and utility bills. We may also collect background check information, including driver history or criminal records (where permitted by law).
We may enable features that require FSPL’s access to other applications on Your device aiming to prevent fraud. If a Driver Partner participates in the referral program, the contact list stored in the phone will be accessed post-consent.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping.
Service Improvement: To carry out obligations arising from contracts, process payments, and manage your account.
Communication: To respond to reviews/questions, provide support, and track order status.
Promotions: We may periodically send promotional emails, SMSs, or make voice calls about new products or special offers. You may opt-out of these in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018.
Market Research: To customize the website/app according to your interests.
Personalize the FSPL Apps for the smoothest experience.
Perform behavioral analytics.
Support our Services via Vendors, Consultants, and Payment Processors.
Location Data: We collect precise or approximate location data in the foreground. For Driver Partners, location data is linked with the customer’s account during a trip to enable receipt generation and support.
Legal Requirements: We may share data with Governmental Agencies or enforcement agencies when obligated under applicable laws to prevent identity theft or fraud.
Business Transfers: We reserve the right to transfer information in connection with any merger, consolidation, or sale of assets.
Upon deletion of your FSPL account or a written request, we will delete your personal information, except where retention is necessary for safety, security, fraud prevention, or legal compliance. Certain data (like transaction history) may be retained operationally. Requests for deletion can be sent to our Grievance Officer.
Belongs to another person without right.
Is defamatory, obscene, pornographic, or invasive of privacy.
Is harmful to children or infringes on proprietary rights.
Threatens the unity, integrity, or security of India.
Contains software viruses or patently false information.
| Field | Details |
| Name | [Insert Name] |
| Company | Freight Easy Solutions Pvt. Ltd. |
| Address | [Insert Full Registered Office Address] |
| Email (IT) | [Insert Policy/IT Email, e.g., privacy@freighteasy.in] |
For any queries regarding our Services, kindly email us at [Insert Support Email].
