From 1st April 2018, if the invoice value of goods is more than Rs 50,000, e-way bill is mandatory for inter-state movement of goods (movement to other states). For such deliveries, please provide a copy of valid E-way bill and Invoice to our driver partners for smooth and hassle-free movement of goods. If consignment value is less than or equal to Rs 50,000 please provide the partner driver with the copy of invoice, bill of supply or delivery challan.

FSPL is a registered Goods Transport Agency. After the completion of trip, the invoice will be shared over the registered email-id of the customer.

FSPL does not charge GST on its services. Services by GTA by way of transportation of goods are exempted under GST, if services are provided to an unregistered person.If services are provided to a registered person then the customer needs to pay GST under the Reverse Charge Mechanism.

– Heavy Commercial Vehicles – 32FTMXL, 16Ton, 25Ton, 30Ton, Trailers

GST is to be paid by the customer availing the services.

Owner/Driver documents – PAN card, Aadhar, Driving License and Bank Details.

The customer is required to pay GST at 5% of invoice/consignment value. Please verify this with your Tax team / consultant, as well.

Yes, Input Tax Credit is available for GST paid under the Reverse Charge Mechanism. This is also dependent upon the taxability of the Assessee’s output.

If the customer has provided the correct GST number, all transactions which are liable to GST under the Reverse Charge Mechanism, will be uploaded on the GST portal by Porter on a monthly-basis.

It is the responsibility of the customer to generate e-way bill and provide the copy of e-way bill to driver partners of Porter.

The customer should always give the invoice / bill of supply / delivery challan / bill of entry or any other documents as required under GST law and rules. It is the responsibility of the customer to hand over these documents to the driver partners of Porter to ensure a smooth experience.

It is the responsibility of the customer to give the requisite documents to driver partners of Porter. If the customer fails to submit the requisite documents, the customer will have to bear the monetary and non-monetary losses, penalties and any inconvenience arising out of the same.

As soon as the customer books the trip, the customer can view the vehicle details assigned for transportation. Customers should mention the same vehicle details in the e-way bill.

Yes, we do serve you 24×7. Please note that the order confirmation is subject to vehicle availability.

Toll Charges:\n\nThese are included in your trip fare So you don’t have to pay for these changes at the time of crossing the toll or pay additional money to the partner. Please note that if a toll falls in your one way trip, then you may be charged a return toll as the partner has to pay the same once he is returning from your drop location\n\nParking & Other Charges:\n\nThe customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.

All our partners go through a background verification process. Also, you can use our tracking system to track your goods live while they are being transported.

We do have vehicles which carry No Entry Pass (NEP) as well & such vehicles can ply during the no entry timings. (An additional charge may be applicable for NEP vehicles, during the no entry time )

We would like to assure you of the accuracy of our ETA & the estimated travel time. However, given the unpredictable nature of traffic & road conditions, we do not provide any service guarantee.

The vehicle can be tracked by clicking on the live order in your customer app. Also, we send you an SMS once a partner is allocated on your order.

You don’t have to! Please ask the driver to proceed to the new location. We will automatically calculate the new price based on the new drop location.

The trip fare can change due to the below mentioned reasons:\n\n1. If the Pick up and drop location changes a lot from the originally mentioned ones\n\n2. If the Loading and unloading time exceeds 60 mins\n\n3. If there are multiple stops in the trip\n\n4. If you are particular about the route that needs to be taken by the driver and if that route is different from our recommendation to the driver\n\n5. Other unforeseen issues